Delivery and Return Conditions

Last Updated: July 15, 2026

As Antalya Courier, we are committed to providing reliable, fast and transparent service. The following conditions cover the delivery processes, cancellation and refund policy of our courier services.

1. Delivery Conditions

1.1 Delivery Times

Our courier services are performed within the following timeframes according to the selected service type:

  • Standard Delivery: Delivery within 120–180 minutes from order confirmation.
  • Express Delivery: Delivery within 60–90 minutes from order confirmation.
  • VIP / Urgent Delivery: Delivery within 30–60 minutes from order confirmation.

Delivery times may vary depending on external factors such as traffic density, weather conditions and distance. In case of possible delays, our customers will be informed in advance.

1.2 Delivery Coverage

  • All districts and neighborhoods within Antalya province are within the delivery coverage.
  • Intercity shipments are carried out by bus cargo or air cargo method.
  • The maximum load weight that can be transported by motorcycle is 30 kg. Shipments exceeding this limit are transported by vehicle courier.

1.3 Delivery Confirmation

Delivery is considered complete when the recipient receives the shipment. If the recipient cannot be reached, alternative delivery options are offered by contacting the sender.

2. Refund and Cancellation Terms

Courier service is not a physical product sale but a logistics service. Therefore, the refund conditions are applied as follows:

2.1 Full Refund Situations

  • Cancellations before pickup: Even if the courier is en route, if the shipment has not been picked up yet, 100% of the amount paid is refunded.
  • If the service could not be completed due to our fault: The full amount paid is refunded in case of disruptions caused by Antalya Courier.
  • System/payment error: In case of duplicate payment or system-related overcharge, the difference is refunded.

2.2 Non-Refundable Situations

  • After the courier picks up the shipment: No refund is made for cancellations after the courier has picked up the package and started the transportation process.
  • After delivery is completed: Refund requests are not accepted after the shipment has been successfully delivered to the recipient.
  • Customer-related delays/errors: No refund is made in cases such as incorrect address or inability to reach the recipient.

2.3 Partial Refund

In cases where the service is partially completed, a partial refund may be made based on the fee for the uncompleted portion.

3. Refund Application Process

  1. Submit your refund request to us via phone, WhatsApp or email.
  2. Your request will be evaluated within 24 hours and the result will be communicated.
  3. Approved refunds will be credited to your account within 7 business days depending on your payment method.

4. Refund Method

Refund transactions are made through the original payment method. Credit card payment refunds are made via the iyzico payment infrastructure.

5. Damaged or Lost Shipments

For shipments damaged or lost during transport:

  • Damage or loss must be reported at the time of delivery or within 24 hours at the latest.
  • The damaged shipment must be documented with a photo and sent to us via our communication channels.
  • In cases under the responsibility of Antalya Courier, evaluation is made within the framework of the Transport Agreement provisions.

6. Payment Security

All our online payments are processed through the iyzico secure payment infrastructure. Your credit card information is not stored; all transactions are protected by 256-bit SSL encryption. You can pay securely with Visa and MasterCard.

7. Contact

For questions about our delivery and return conditions, you can contact us at bilgi@antalyakurye.evni.tr or by phone at 0242 606 24 06.