Distance Sales Agreement

Last Updated: July 15, 2026

This Distance Sales Agreement has been prepared in accordance with the Consumer Protection Law No. 6502 and the Distance Contracts Regulation to regulate the mutual rights and obligations of the parties.

1. Parties

1.1 Seller (Service Provider) Information

  • Title: Antalya Kurye
  • Address: Bayındır Mahallesi, Bülent Ecevit Bulvarı Muratpaşa / ANTALYA
  • Phone: 0242 606 24 06
  • Email: bilgi@antalyakurye.evni.tr
  • Website: https://antalyakurye.evni.tr

1.2 Buyer (Customer) Information

The name, surname, address, phone and email information declared by the buyer during the order process is an integral part of the agreement.

2. Subject of the Agreement

The subject of this agreement is the determination of the rights and obligations of the parties regarding the provision of courier and delivery services requested by the Buyer electronically through the Seller's website (https://antalyakurye.evni.tr). The services provided include: moto courier, vehicle courier, express delivery, VIP courier, night courier, round-trip courier, air cargo courier and bus cargo courier.

3. Service Fee and Payment

  • The service fee is calculated through the price calculation tool on the website based on distance, vehicle type and delivery speed.
  • The calculated amount is an estimate; the final price is determined upon order confirmation.
  • Payment is made online via Visa and MasterCard credit/debit cards through the iyzico secure payment infrastructure.
  • All prices include VAT.
  • Credit card information is not stored by the Seller; all transactions are conducted through iyzico's PCI-DSS certified secure infrastructure.

4. Service Delivery

  • The courier service is initiated within the timeframe specified in the order details after payment confirmation.
  • Delivery times vary by service type: Standard (120–180 min), Express (60–90 min), VIP/Urgent (30–60 min).
  • The service is considered completed upon delivery of the shipment to the recipient.
  • Delivery delays may occur due to force majeure (natural disasters, extreme weather conditions, official authority decisions, etc.).

5. Right of Withdrawal

Pursuant to Article 15 of Law No. 6502 and the Distance Contracts Regulation:

  • Since courier service is a service completed upon performance by its nature, the right of withdrawal cannot be exercised after the courier has received the shipment and started the physical transportation process.
  • The buyer may cancel the order by exercising the right of withdrawal before the courier has picked up the shipment (even if the courier is en route). In this case, the full amount paid will be refunded.
  • By placing the order, the buyer is deemed to have accepted the commencement of the service performance.

6. Cancellation and Refund Terms

Details of the cancellation and refund conditions are explained on our Delivery and Return Conditions page. In summary:

  • Cancellation before pickup: Full refund (100%) if the courier has not yet picked up the shipment, even if the courier is en route.
  • Cancellation after pickup: No refund (the transportation process has begun).
  • Seller-related disruption: Full refund.
  • Refunds are processed within 7 business days via the original payment method (credit card / bank account).

7. Responsibilities of the Parties

7.1 Seller's Responsibilities

  • Provide the service within the specified timeframe in accordance with the order conditions.
  • Transport and deliver the shipment safely.
  • Ensure the security of payment information (via iyzico infrastructure).
  • Evaluate and resolve refund requests in a timely manner.

7.2 Buyer's Responsibilities

  • Declare accurate and complete address, contact and shipment information.
  • Have the shipment ready at the time of ordering.
  • Not request the transportation of prohibited, dangerous or illegal substances.
  • Comply with the weight and size limits specified in the Road Transport Regulation.

8. Personal Data Protection

The buyer's personal data is processed under the KVKK. For detailed information, you can review our Privacy Policy and KVKK Disclosure Text pages.

9. Dispute Resolution

In disputes arising from this agreement, Consumer Arbitration Boards are authorized up to the value announced by the Ministry of Commerce, and Antalya Consumer Courts and Enforcement Offices for disputes exceeding this value.

10. Effectiveness

This agreement enters into force on the date it is approved electronically by the Buyer. The Buyer declares that they have read and accepted all terms of this agreement before completing the order.

11. Contact

For any questions and requests regarding the agreement, you can contact us at bilgi@antalyakurye.evni.tr or by phone at 0242 606 24 06.